Primary Care Clinic

1. If you have a family doctor or nurse practitioner at Shoreline, you should first attempt to seek episodic or urgent care through your  primary care provider.
2. In spring of  2024, Island Health is enhancing a current Primary Care Clinic program to provide same day, episodic care for all ages and clinical complexity. Working in a team-based model, it will be located initially in the Peninsula Health Unit which is adjacent to SPH. The clinic is currently open evenings, weekends and on statutory holidays. Planning is underway to extend hours as the clinic’s capacity grows. As we learn more we will update our FAQs section on the website.
3. Urgent and Primary Patient Care locations:

• North Quadra Urgent and Primary Care Centre – Saanich
• James Bay Urgent Primary Care Centre – Victoria
• Gorge Urgent and Primary Care Centre – Victoria 
• Westshore Urgent Primary Care Centre – Langford
• Esquimalt Urgent Primary Care Centre – Esquimalt

1. Ask the new clinic or PCP to send us a formal request of records. This will authorize Shoreline staff to send the records to the new clinic. 
2. Visit our clinic in person to fill out a formal release of records form. You can download the form here. 
3. Due to the volume of records requests during the transition patients it will take up to 6-8 weeks for records to be transferred to the new clinic.
4. Please note, there will be a charge based on the size of the chart request. Base rate for 30 pages is $43.25 then a per page charge after the first 30 pages. Next ten pages @ 2.10 per page and then .30 per page after this

1. Patients can access test results on the Health Gateway website: https://www.healthgateway.gov.bc.ca/ or MyCareCompass https://www.lifelabs.com/mycarecompass/ 
2. If a test result requires physician follow up, a member of Shoreline  will contact the patient to arrange follow up. 

All unattached patients are encouraged to  register on the health connect registry at www.healthlinkbc.ca/health-connect-registry or call 8-1-1 to register.

Shoreline remains committed to helping Dr. Duguay’s and Dr. Williams’ former patients access a family doctor either through attachment to a Shoreline MD when capacity allows, or by referring the patient to another clinic.

Until March 31st, our Sidney and Brentwood clinics will continue to book patients into our walk-in clinics. All recalls or follow-ups will be pre-booked by our medical office assistants.

After March 31st, Shoreline will no longer accept walk-in patients. 

Island Health is opening a new Primary Care Clinic to provide same day, episodic care for all ages and clinical complexity. Working in a team-based model, it will be located initially in the Peninsula Health Unit adjacent to Saanich Peninsula Hospital.  

Phase 1 of this Island Health clinic’s opening will offer operating hours in the evenings, weekends, and statutory holidays. Planning is underway to extend hours into the daytime as capacity allows. As we learn more we will update our FAQs section on the website.

Please see resources listed below for other Walk in Clinics, Urgent Patient Care Centres and Emergency Departments if it is more urgent. 

Health Care Resources

• Urgent Primary Care Centers – There are 5 in the Greater Victoria Area – patients can call any/all of them. The clinics are open 7 days/week. Patients can call at 8:30am to be put on the list for urgent care, as required

• North Quadra UPCC
  Phone #: 250-519-3820
  Address: 100-4420 Chatterton Way

• Downtown Victoria UPCC
  Phone #: 250-519-3870
  Address: 1107 Pandora Ave

• James Bay UPCC
  Phone: 250-519-3770
  Address: Unit B – 547 Michigan Ave

• Esquimalt UPCC
  Phone: 250-519-3880
  Address: 890 Esquimalt Rd

• Westshore UPCC
  Phone: 250-519-6919
  Address: 582 Goldstream Ave

• 811 – Nurses hotline
• Medimap.ca – Online resource, lists available Walk-In-Clinics by area. Shows wait times and availability
• Virtual Care Clinics – Patients can access a physician through an online platform.
• Rocket Doctor – Covered by MSP
• Telus Virtual Care – May be covered by extended health benefits – check your insurance plan
• Maple Health – Fees may apply
• Vancouver Island Crisis Line
  1-888-494-3888 (call)
  1-250-800-3806 (text)
• Pharmacies – pharmacists can dx and treat 21 minor ailments. 
• Emergency Room*** – At any of the hospitals. 
  
  ***As a last resort, for urgent concerns

As of March 2024, Island Health is opening a new Primary Care Clinic to provide same day, episodic care for all ages and clinical complexity. Working in a team-based model, it will be located initially in the Peninsula Health Unit which is adjacent to Saanich Peninsula Hospital. The clinic is currently open evenings, weekends and on statutory holidays. Planning is underway to extend hours as the clinic’s capacity grows. As we learn more we will update our FAQs section on the website.